To enhance your overall experience, we kindly request clients to arrive 10 minutes ahead of their scheduled appointments. This allows ample time for check-in, restroom use, and selection from our extensive array of available colours. As a gesture of consideration for all our clients, we strictly adhere to a punctual appointment schedule. Please note that tardy arrivals may result in the forfeiture of the appointment, and any delayed treatments will be appropriately abbreviated to accommodate the next scheduled client.

At Five Star Nails, we enforce a 24-hour cancellation policy for all appointments, regardless of booking method. Cancellations or rescheduling are accommodated with at least 24 hours' notice. Failure to notify within this timeframe results in a loss of the appointment.

Clients arriving more than ten minutes late risk losing their appointment. Late arrivals may lead to an incomplete treatment, with the client still charged the agreed-upon full value.

Repeated no-shows and cancellations may impact future appointments.

For individuals under 18 years old, parental consent is required through a signed consent form for any treatments.

Clients are required to complete a consent form every six months, as mandated by our insurance company. This practice is essential for your safety.

Payment for all treatments within a bundle is due in full at the time of purchase. Treatment bundles are non-refundable and non-transferable between accounts. Redemption of all treatments within a bundle must occur within 6 months of the purchase date; any unused treatments after this period will be forfeited. Expired treatment bundles will not be extended.

Gift vouchers are valid for 6 months. Five Star Nails assumes no responsibility for lost, stolen, or damaged vouchers. Gift vouchers are non-exchangeable for cash or other vouchers. While no change will be given, any remaining balance will remain on the voucher until its expiry date.

Clients are advised to take care of their belongings while at Five Star Nails, as we cannot assume responsibility for any lost or damaged items.

Should you experience chipped nails within 7 days for gel polish, please report it with a photo to our email, Facebook page, or Instagram page. We will provide a free touch-up on the affected nails within 7 days. A small fee will be charged for issues reported outside this period.

Your privacy is of utmost importance to us, and we are dedicated to upholding the confidentiality of any personal information collected. We do not share your personal information with third-party organizations and adhere to the principles of UK data protection legislation.

All purchases are final, and exchanges or refunds are not possible.

Throughout the year, various promotional offers may be available, subject to date and time restrictions. Offers cannot be combined, and Five Star Nails reserves the right to cancel promotions at any time.

We reserve the right to refuse treatment. Disrespect and rudeness toward Five Star Nails staff will not be tolerated. We also retain the right to amend Terms and Conditions as deemed necessary.

Users of our website remain anonymous until they choose to disclose their identity. Information gathered from system logs, such as IP addresses, is utilized for technical server administration purposes. IP addresses are also used for general statistical demographic information, providing insights into the regional origin of connections. Subscribing to Five Star Nails requires the completion of a form, including contact information (e.g., email address) and demographic details (e.g., gender). The provided information is utilized to facilitate necessary communication and tailor content to user preferences.

Web browsers may store text files, or "cookies,", on users' devices for proper portal functioning, particularly for authorized actions. Cookies do not allow for user identification, and personal data is not processed or stored using cookies. Five Star Nails uses cookies to maintain user sessions, enhance service alignment with user needs, and generate viewing statistics for portal improvement. Users can configure their browsers to disable cookie storage, but this may impact certain website functions.

Five Star Nails employs various types of cookies, including session and persistent cookies, both proprietary and third-party cookies (e.g., Google Analytics, Facebook). Information gathered is used to customize system content, appearance, and other parameters to device and customer preferences and to collect statistical demographic data.

Chipped nails within 7 days for gel polish can be reported for a free touch-up within 7 days. A small fee is applicable outside this period.

User information is safeguarded through coded sessions, encrypted profile access passwords, and secure storage and processing practices, compliant with UK law.

Certain features of Five Star Nails involve user-generated content becoming publicly accessible. Users have control over the publication of their content after authorization.

Users have access to a profile page for viewing, modifying, and deleting personal information. Additional requests can be made in writing.

Users can choose the extent to which they engage with features and share personal information. While most features are available without providing personal information, subscription is voluntary and can be terminated at any time.

User opinions, comments, and questions regarding information confidentiality are welcomed and can be directed to Five Star Nailsvia email or postal address provided.

Legal basis and purposes of processing customer personal data byFive Star Nails are outlined in a separate section.

Details on personal data processing, controller contact information, and the scope of data processing are provided to clients.

Data processed includes name, email, phone number, address, device IP, date of birth, photo, and gender.

Processing is performed for contractual, marketing, profiling, research, legal, internal analysis, and system development purposes, as detailed in GDPR regulations.

Customers may be profiled based on activity, geolocation, gender, usage time, and preferences for targeted advertising, reminders, recommendations, and promotions. Users can object to such processing.

Recipients may include group companies, legal authorities, service providers, subcontractors, and cooperating entities.

Data will not be transferred outside the European Economic Area.

For further details, users can contact Five Star Nails through provided contact channels.